Charity Consultancy FAQs

We provide strategic consultancy and mentoring to help UK charities build strong foundations and grow sustainably. We guide your thinking and decision-making, plus handle specialist tasks that need expert skills your team doesn’t have. Think website building, CRM setup, creating brand identity, and compliance policies. You get both strategic guidance and practical implementation where you need it most.

Agencies do the work, then disappear. We build your team’s capability to do excellent work forever while providing ongoing strategic guidance. You own all the systems, knowledge, and frameworks we help develop. Plus, you have constant access to expert advice as your charity grows and faces new challenges.

We don’t replace your team or handle day-to-day operations. We provide high-level strategic guidance, solve breakthrough problems, and handle specialist tasks requiring expert skills. Your team does the ongoing work with our strategic support and mentoring. You build internal strength rather than external dependence.

Yes, our expertise focuses specifically on UK charity regulations, funding, and digital requirements. We understand Gift Aid, charity compliance, UK donor behaviour, and funding opportunities. This specialisation means we provide much more relevant and effective guidance for UK charities.

Every plan includes monthly strategic consultation sessions, email and chat support for urgent guidance, a 12-month commitment for best results, and all specialist work included. No hidden fees or surprise costs for standard requests within your plan.

You can have one active project running at any time – like website development, CRM setup, or policy creation. Once that’s completed, we start your next priority project. This ensures quality delivery and proper attention to each piece of work rather than rushing multiple projects simultaneously.

Absolutely. We expect charities to grow and need different support levels. You can upgrade anytime during your commitment period. Downgrades are discussed case-by-case based on circumstances, but we’re flexible when charities face genuine challenges.

If you consistently need more than your current plan offers, we’ll discuss upgrading to better fit your requirements. Occasionally, we can provide one-off additions to your plan, but systematic needs usually mean it’s time to move up a level.

Strategic foundation building takes time to show results. The commitment ensures we can build deep relationships with your charity and deliver meaningful transformation rather than quick fixes. It also allows us to include all specialist work without setup fees or hourly charges.

These are focused video calls where we discuss your biggest challenges, review progress, plan next steps, and provide strategic guidance on decisions affecting your charity’s growth. Sessions are customised to your needs – sometimes strategic planning, sometimes problem-solving, sometimes mentorship for leadership development.

Foundation Plan: Within 48 hours for email and chat. Growth Plan: Within 24 hours, plus priority video call access. Scale Plan: Same-day response plus weekly check-ins to stay ahead of issues.

We start with a comprehensive review of your current situation, identify priority areas for improvement, and create a strategic roadmap for your 12-month journey. Then we begin implementing your highest-priority project while providing ongoing strategic guidance.

You’ll see immediate improvements in areas we address directly – like professional website performance, better compliance systems, and streamlined operations. Strategic changes in fundraising and supporter engagement take longer as relationships develop and new approaches take effect.

Every charity’s timeline is different depending on its starting point, sector competition, team capacity, and external factors. We focus on building strong foundations that support sustainable growth rather than promising specific timelines we can’t control.

Growth and Scale Plan clients get priority email support for urgent issues. We don’t provide 24/7 support, but we respond quickly to genuine emergencies that could impact your charity’s operations or reputation.

Yes, all plans include ongoing website maintenance and technical support. We handle security updates, performance issues, and technical problems so your website stays reliable and secure.

Waqf consultation starts with the Growth Plan because it requires ongoing strategic guidance for proper setup and governance. However, if you specifically need Waqf establishment, we can provide this through our Custom & One-Off Project service with separate pricing.

We handle the initial setup, configure it for charity-specific needs like donor management and Gift Aid tracking, provide basic training for your team, and offer ongoing strategic guidance on using it effectively to build supporter relationships.

Charity shop consultation is included in the Growth Plan as it requires strategic guidance for success. Foundation Plan clients can access this through our Custom & One-Off Project service if needed.

No hidden costs. All strategic consultancy and specialist work within your plan is included. Additional costs only arise for things like software licenses (which we identify upfront) or if you request services significantly beyond your plan scope.

We understand charities face unexpected challenges. While we can’t pause subscriptions (our team stays dedicated to your success), we can discuss temporary adjustments to services or payment arrangements when genuine difficulties arise.

We don’t offer refunds for monthly subscription plans or one-time projects because we invest significant resources in your strategic success from day one. However, we’re committed to your satisfaction and will work to resolve any concerns and ensure you receive excellent value.

The 12-month commitment ensures we can deliver meaningful results. Early cancellation may incur fees as outlined in your agreement. However, we’d rather work with you to adjust services or resolve issues than see you leave unsatisfied.

Book a free consultation call where we’ll discuss your challenges, explore potential solutions, and determine if we’re right to work together. You’ll receive practical advice you can use immediately, and we’ll recommend the plan that best fits your needs and budget.