Terms of Service

This is a plain-English summary of the key points. It is not part of the contract – the full Terms below govern. We’ve included it because we want you to know what you’re agreeing to before you read on.

• Who we are: Evolve Catalyst LTD, a company registered in England and Wales (number 16007722). We provide consultancy services, one-off projects, and digital products to support UK charities and the people setting them up.
• What you’re agreeing to: by using our website, buying a Digital Product, accepting an Engagement Letter, or subscribing to a plan, you agree to these Terms.
• Refunds: digital products are non-refundable once downloaded. Services are non-refundable once work has started. If you are a Consumer with statutory cancellation rights, we explain how those work in the relevant sections.
• Your data: we handle personal data in line with our Privacy Policy. Where we process data on your charity’s behalf, a separate Data Processing Agreement applies.
• Disputes: please contact us first. If we can’t resolve things, the courts of England and Wales have exclusive jurisdiction.

1. About us and these Terms

1.1 Who we are

These Terms of Service (“Terms”) are issued by Evolve Catalyst LTD, a company registered in England and Wales under company number 16007722 (“Evolve Catalyst“, “we“, “us“, or “our“).

Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

You can contact us at [email protected] or by writing to us at the registered office address above.

1.2 What we do

We are a consultancy supporting small and medium-sized UK charities and the founders setting them up. We offer three types of paid engagement:

• Digital Products – downloadable templates, guides, frameworks, and toolkits, sold through our products store at products.evolvecatalyst.org.
• One-off projects – defined pieces of consultancy work scoped to an Engagement Letter, including charity registration support.
• Subscription plans – ongoing monthly consultancy and specialist delivery for registered charities, billed by Stripe Subscription or by monthly invoice.

1.3 How these Terms work

These Terms apply to your use of our Website, our product store, and any of our services. Different parts apply to different engagements:

• Sections 1 to 9 apply to everyone using the Website or buying from us.
• Section 10 (Digital Products) applies if you buy a Digital Product.
• Section 11 (One-Off Projects) applies if you commission a one-off project.
• Section 12 (Subscription Plans) applies if you subscribe to one of our monthly plans.

Each engagement is also governed by the Engagement Letter, services overview, and delivery scope issued to you for that specific piece of work.

1.4 Order of precedence

If there is any conflict between the documents that make up your contract with us, the following order applies (highest to lowest):

• the Engagement Letter for the specific engagement, as accepted by you (for commercial specifics like fees, term, and scope);
• these Terms;
• our Privacy Policy;
• any other policy or document we incorporate by reference.

1.5 Changes to these Terms

We may update these Terms from time to time. The current version will always be at https://www.evolvecatalyst.org/terms-of-service/ with the effective date shown at the top.

For one-off purchases (Digital Products or one-off projects), the Terms in force when you place your Order apply to that purchase.

For Subscriptions, we will give you at least 30 days’ written notice of any material change to these Terms (including price changes, which are also covered in section 5.5). If you don’t accept the change, you may cancel by giving notice before the change takes effect, and we will refund any prepaid fees relating to the period after cancellation. Continuing your Subscription after the change date means you accept the revised Terms.

2. Definitions

In these Terms, the following words have the meanings shown:

Business Day: any day other than a Saturday, Sunday, or public holiday in England and Wales.

Client: the person or organisation we contract with. For Subscriptions this is the registered charity (CIO or charitable company). For one-off projects and Digital Products this may be a charity, a charitable company, an individual founder, or another organisation.

Consumer: an individual acting wholly or mainly for purposes outside their trade, business, craft, or profession (as defined in the Consumer Rights Act 2015).

Deliverables: the materials, documents, websites, systems, designs, or other outputs we create for you under a one-off project or Subscription.

Digital Product: any downloadable file we sell through our products store, including templates, guides, frameworks, and toolkits.

Engagement Letter: the email, letter, statement of work, services overview, or delivery scope we send you confirming the specific terms of your project or Subscription, which you accept by email reply, payment, or commencement of the engagement.

Fees: the amounts payable for our services, as set out in your Engagement Letter, on our products store, or on our Website.

Force Majeure Event: any event beyond our reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, industrial action affecting third parties, failure of utilities or telecommunications, and failure of cloud or hosting providers.

Initial Term: the minimum initial period of a Subscription agreed in your Engagement Letter (between 3 and 12 months).

Intellectual Property Rights: all patents, copyrights, database rights, design rights, trade marks, trade names, domain names, rights in confidential information, know-how, and all other intellectual property rights, whether registered or unregistered, including all applications and rights to apply for the same.

Order: your order for a Digital Product, one-off project, or Subscription, accepted by us in accordance with these Terms.

Renewal Period: each monthly period for which a Subscription continues after the end of the Initial Term, until cancelled in accordance with these Terms.

Subscription: a monthly recurring engagement under one of our plans (Foundation, Growth, Scale, or any successor or bespoke plan).

Website: our main website at www.evolvecatalyst.org and our products store at products.evolvecatalyst.org.

3. Using the Website

You may use the Website to learn about our services, buy Digital Products, book a call, or contact us. You may not:

• use the Website for any unlawful, fraudulent, or harmful purpose;
• attempt to gain unauthorised access to any part of the Website, our systems, or any other user’s account;
• introduce viruses, malware, or any other harmful code;
• scrape, copy, or republish any content from the Website except as permitted by these Terms;
• use automated tools to access the Website in a way that places unreasonable load on our infrastructure;
• misrepresent your identity, your charity, or your reason for contacting us.

If you breach this section, we may suspend or block your access without notice. If your breach causes us loss or exposes us to legal action, we reserve our other rights, including the right to recover our costs.

4. Eligibility

To buy anything from us, you must be at least 18 years old and able to enter into a legally binding contract. If you’re buying on behalf of a charity or other organisation, you confirm that you have the authority to bind that organisation.

We currently sell to clients based in the United Kingdom. If you’re outside the UK, we may still accept your Order, but you’re responsible for checking that our services are lawful in your jurisdiction and for any local taxes or charges that apply.

5. Payment, fees and tax

5.1 Payment methods

We take payment by Stripe (card and recurring Subscription payments) and, for some Subscriptions, by bank transfer against a monthly invoice. Stripe is an independent third-party payment processor, and you’ll be subject to their terms as well as ours when you pay through them.

5.2 Currency

All prices are in pounds sterling (GBP).

5.3 VAT

Evolve Catalyst LTD is not currently registered for VAT. No VAT is added to our prices. If we register for VAT in the future, we will update these Terms and give Subscribers at least 30 days’ written notice before VAT is added to their Fees.

5.4 Late payment

Where you are paying us by invoice, invoices are payable within 14 days of issue unless your Engagement Letter says otherwise. If you don’t pay by the due date, we may:

• charge interest on the overdue amount at the rate of 4% per year above the Bank of England base rate, calculated daily;
• suspend work and access to services until payment is received;
• recover reasonable costs of collection.

For business clients (which includes registered charities and charitable companies), the Late Payment of Commercial Debts (Interest) Act 1998 also applies.

5.5 Price changes

Prices may change from time to time. The price you pay for a Digital Product or one-off project is the price shown at the time you place your Order. For Subscriptions, we will give you at least 30 days’ written notice of any price increase. If you don’t accept the increase, you may cancel before it takes effect under section 1.5.

6. Intellectual property

6.1 Our IP

All Intellectual Property Rights in the Website, our Digital Products (subject to section 10), our methodologies, our templates and frameworks, our brand, and any pre-existing materials we use to deliver services remain our property or that of our licensors.

Nothing in these Terms transfers our Intellectual Property Rights to you except as expressly set out.

6.2 Deliverables we create for you

Once you have paid us in full for a one-off project or Subscription, the Intellectual Property Rights in the Deliverables we create specifically for you (including any website, CRM configuration, policies, brand, content, or other materials) transfer to you.

This transfer does not include:

• our pre-existing materials, methodologies, templates, and frameworks, which remain our property and which we license to you for use as part of the Deliverables only;
• any third-party materials (such as stock images, fonts, software, or platforms) which remain subject to their own licences;
• any Deliverable for which you have not paid in full.

6.3 AI-assisted work

We may use artificial intelligence and machine learning tools to support the creation of Deliverables (for example, in drafting, research, design, or analysis). We remain responsible for the quality of what we deliver to you, and we will continue to apply reasonable skill and care to all work, including work produced with the help of these tools. We will not input your confidential information or personal data into AI tools that would use that information to train external models or share it with third parties, without your prior agreement.

6.4 Portfolio and case studies

Unless you tell us in writing that you object, we may refer to you as a client and may use a brief, non-confidential description of the work we did for you (together with your logo, where appropriate) in our portfolio, case studies, Website, and marketing. We will not disclose confidential information without your consent.

7. Confidentiality

Each party may receive confidential information from the other in connection with our services. This may include strategy documents, beneficiary information, donor data, financial information, governance issues, and trustee discussions.

Each party agrees:

• to keep the other’s confidential information confidential;
• to use it only for the purpose of performing or receiving the services;
• not to disclose it to anyone except staff and sub-contractors who need to know and who are bound by similar obligations.

This doesn’t apply to information that is already public, was already known before disclosure, is independently developed, or must be disclosed by law or regulator. It also doesn’t prevent either party from:

• making a protected disclosure under the Public Interest Disclosure Act 1998;
• making a safeguarding referral to the appropriate authority where there is a reasonable belief that a child or adult at risk is being harmed;
• reporting a serious incident or other matter to the Charity Commission for England and Wales, the Information Commissioner’s Office, the police, or any other relevant regulator, where we reasonably believe such a report is required or appropriate.

This section continues for 3 years after the end of our engagement, except for information that remains confidential by its nature (such as personal data), which continues to be protected for as long as it remains confidential.

8. Data protection

8.1 General

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy explains how we handle personal data we collect about Website visitors and clients, and is available at https://www.evolvecatalyst.org/privacy-policy/.

8.2 Where we act as a processor

Where we process personal data on your behalf as part of delivering services (for example, when we set up your CRM, manage your email marketing, or handle donor information), you are the data controller, and we are the data processor.

In these cases, the parties will enter into a separate Data Processing Agreement (DPA) that sets out the required terms under Article 28 UK GDPR, including the subject matter, duration, nature and purpose of processing, types of personal data, categories of data subjects, and the obligations of the parties.

8.3 Sub-processors and international transfers

We use sub-processors to help us deliver our services. Our current sub-processors include Cal.com, ClickUp and  Airtable, Inc. (US-based providers). Personal data processed in Cal.com, ClickUp and Airtable may be transferred outside the UK. Where this happens, the transfer is made under appropriate safeguards as required by UK GDPR (the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Addendum, or equivalent mechanism).

9. Liability

9.1 What we don’t exclude

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of any term implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
• any liability that cannot lawfully be limited or excluded under the Consumer Rights Act 2015 (where you are a Consumer);
• any other liability that cannot lawfully be limited or excluded.

9.2 Services performed with reasonable skill and care

We will perform our services with reasonable skill and care. Where you are a Consumer, this includes the standards required by the Consumer Rights Act 2015. Where you are a business, this is the standard expected of a professional consultancy in our field.

9.3 No guarantee of specific outcomes

Consultancy outcomes depend significantly on factors outside our control, including your charity’s resources, your team’s engagement, the actions of regulators and funders, and the wider environment. We do not guarantee:

• that your charity registration application will be approved;
• that any specific amount of funding will be raised;
• any particular search ranking, website traffic, or donor conversion rate;
• any other specific commercial or operational outcome.

This doesn’t affect our obligation to perform our services with reasonable skill and care.

9.4 Cap on our liability

Subject to section 9.1, our total liability to you under or in connection with these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) in respect of any one or more events or series of connected events is limited to the total Fees paid by you to us in the 12 months immediately before the event giving rise to the claim.

9.5 Types of loss we don’t accept

Subject to section 9.1, we are not liable for:

• loss of profit, revenue, or anticipated savings;
• loss of business, contracts, or opportunity;
• loss of donations or other charitable income;
• loss of reputation or goodwill;
• loss or corruption of data, where you have not maintained your own backup;
• any indirect or consequential loss.

9.6 Your responsibility

To get the best from our services, you agree to:

• give us accurate, complete, and timely information when we ask for it;
• respond to our requests and approve Deliverables within a reasonable time (typically 5 Business Days unless agreed otherwise);
• designate a main point of contact with the authority to make decisions on your behalf;
• keep your own backups of any materials, data, or systems that are business-critical to you.

If you don’t, this may delay or prevent us from delivering services, and we won’t be liable for delays or failures caused by you not meeting these obligations.

10. Digital Products

10.1 What you’re buying

When you buy a Digital Product, you’re buying a licence to use the file we send you. You are not buying the file itself or the Intellectual Property Rights in it.

10.2 Licence

Subject to payment, we grant you a non-exclusive, non-transferable, perpetual licence to:

• download the Digital Product;
• use it for your own charity, organisation, or personal purposes;
• make copies for use within your own organisation;
• adapt it for your own internal use.

You may not:

• resell, sublicense, or redistribute the Digital Product to anyone outside your organisation;
• post it publicly online, including in shared drives accessible outside your organisation;
• remove any copyright or branding notices;
• use it to provide consulting or training services to others;
• use it in any way that competes with us.

10.3 Delivery

Digital Products are delivered electronically. After your purchase is confirmed, you’ll receive a download link by email or on the order confirmation page. We aim to make the product available immediately, but we don’t guarantee a specific delivery time.

10.4 Your cancellation rights (Consumers)

If you are a Consumer, you usually have 14 days from the date of purchase to cancel and receive a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, the law allows you to give up this right for digital content delivered immediately, if you:

• expressly consent to the download starting before the 14-day cancellation period ends; and
• acknowledge that you lose your right to cancel once the download starts.

Our checkout asks you to confirm both of these before you complete your purchase. Once you tick the consent box and the Digital Product is made available to you for download, your right to cancel ends and the purchase is non-refundable.

If you do not tick the consent box, your purchase will not complete.

10.5 Refunds and faulty products

Once a Digital Product has been made available for download in line with section 10.4, we don’t offer refunds, exchanges, or returns.

If you believe a Digital Product is faulty (for example, the file is corrupted or doesn’t match the description), please contact us at [email protected] within 30 days of purchase. Where the product is genuinely faulty, we will either provide a working version or, if that’s not possible, a refund. This doesn’t affect your statutory rights as a Consumer under the Consumer Rights Act 2015.

10.6 Business buyers

If you’re buying as a charity, business, or other organisation (not as a Consumer), the cancellation rights in section 10.4 don’t apply. Business purchases are non-refundable once payment is taken, except where the product is faulty under section 10.5.

11. One-off projects

11.1 How a project starts

Before we start any one-off project, we’ll issue:

• an Engagement Letter setting out who we’re contracting with, the project scope, Fees, timeline, and any specific terms;
• a services overview describing what we’ll do;
• a delivery scope describing what you’ll receive.

The project starts when you accept the Engagement Letter by email reply, by paying any deposit specified in the Engagement Letter, or by otherwise confirming acceptance in writing. Your acceptance forms a binding agreement between us on the terms of the Engagement Letter and these Terms.

11.2 Who the contract is with

For one-off projects supporting charity registration where the charity does not yet exist, the contract is with the founder personally. Once the charity (CIO or charitable company) is registered, we and the founder may agree in writing to novate the contract to the new charity, but we are not obliged to do so.

For all other one-off projects, the contract is with the person or organisation named in the Engagement Letter.

11.3 Fees and payment

Fees for one-off projects are as set out in your Engagement Letter, including any deposit required before work starts and any milestone or completion payments. Specific payment arrangements will be set out in the Engagement Letter.

11.4 Your cancellation rights (Consumers)

If you are a Consumer (most commonly, a founder commissioning charity registration support before incorporating), you usually have 14 days from the date of contract to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Two situations affect how this works:

Where we start work after the 14-day period: you have the full 14 days to cancel without charge. If you cancel, we’ll refund any deposit you’ve paid in full within 14 days.

Where you ask us to start work within the 14-day period: we will only start work after you have given us your express consent and acknowledged that you understand: (a) you may still cancel within the 14-day period, but (b) if you do, you must pay us for the work we have done and the reasonable costs we have committed to up to the point of cancellation, charged at the rates in your Engagement Letter or, where no rate is specified, on a pro-rata basis.

We will ask for this consent and acknowledgement through our client intake form before starting work within the 14-day period.

After the 14-day cancellation period ends, or after the project is fully performed (whichever is earlier), you no longer have a statutory right to cancel and the project becomes non-refundable except as set out in section 11.5.

11.5 Cancellation after work has started

Once work has started (whether after the 14-day Consumer cancellation period or, for business clients, from the moment work begins), you may cancel the project at any time, but:

• you remain liable for all Fees in respect of work completed up to the date of cancellation;
• you remain liable for any reasonable costs we have committed to on your behalf (for example, third-party fees or licences purchased for your project);
• any deposit or pre-payment is non-refundable except to the extent it exceeds the above amounts.

If you’re a Consumer, this doesn’t affect your statutory rights under the Consumer Rights Act 2015 if the services have not been performed with reasonable skill and care.

11.6 Cancellation by us

We may cancel a one-off project by giving you written notice if:

• you breach these Terms or your Engagement Letter and don’t put the breach right within 14 days of us asking you to;
• you fail to pay any sum due to us when it falls due;
• you fail to provide information, approvals, or co-operation that we reasonably need to deliver the project, after we’ve reminded you;
• you become insolvent or enter any formal insolvency process;
• we reasonably believe that delivering the project would require us to act unlawfully, breach our professional standards, or compromise the interests of beneficiaries.

If we cancel for any of these reasons, we are entitled to keep all Fees paid up to the date of cancellation and to recover the value of any work done up to that date.

11.7 Ownership of project Deliverables

Section 6.2 (Deliverables we create for you) applies to one-off projects. In summary: once paid in full, the Intellectual Property Rights in your project Deliverables transfer to you, subject to the carve-outs in section 6.2.

12. Subscription plans

12.1 Who can subscribe

Subscriptions are available to registered UK charities (CIOs and charitable companies). The contracting party is the charity itself, as a legal person. Trustees accepting an Engagement Letter on behalf of the charity must have authority to do so under the charity’s governing document.

12.2 How a Subscription starts

Before your Subscription starts, we’ll issue an Engagement Letter setting out:

• the plan you’ve chosen (Foundation, Growth, Scale, or a bespoke plan);
• the agreed Initial Term (between 3 and 12 months, as agreed with you);
• the monthly Fee;
• the payment method (Stripe Subscription or monthly invoice);
• the start date;
• the scope of services included.

Your Subscription starts on the date confirmed in the Engagement Letter, once you have accepted the Engagement Letter by email and either the first payment has cleared or the first invoice has been raised. Your acceptance forms a binding agreement between us on the terms of the Engagement Letter and these Terms.

12.3 Initial Term and renewal

Each Subscription has an Initial Term (between 3 and 12 months) agreed in your Engagement Letter.

At the end of the Initial Term, your Subscription will continue automatically on a rolling monthly basis (each a Renewal Period) until cancelled in accordance with this section 12.

We will send you a reminder before the end of the Initial Term so you can review whether to continue, change your plan, or cancel.

12.4 Payment

Subscription Fees are payable monthly in advance. Depending on the arrangement in your Engagement Letter:

• Stripe Subscription: the monthly Fee will be taken automatically from your registered payment method on the same day each month.
• Manual invoice: we will issue a monthly invoice, payable within 14 days. Section 5.4 (Late payment) applies if invoices are not paid on time.

12.5 Cancellation by you during the Initial Term

During the Initial Term, you may cancel only:

• at the agreed end of the Initial Term, by giving us at least 30 days’ written notice; or
• for material breach by us that we don’t put right within 30 days of you giving us written notice of the breach; or
• under any other right specified in your Engagement Letter.

If you cancel early other than for one of these reasons, the remaining monthly Fees for the rest of the Initial Term remain payable as a cancellation charge, in recognition of the fact that the Fees are designed to be spread across the agreed Initial Term.

12.6 Cancellation after the Initial Term

After the Initial Term has ended and your Subscription is on monthly rolling Renewal Periods, either of us may cancel by giving the other at least 30 days’ written notice. Fees remain payable up to the end of the notice period.

12.7 How to cancel

To cancel, email us at [email protected]. Where you have a Stripe Subscription, you may also manage your Subscription through your Stripe customer portal, but we ask you to email us as well so we can co-ordinate handover.

12.8 Cancellation by us

We may cancel your Subscription by written notice if:

• you fail to pay any sum due to us by the due date and the failure is not put right within 14 days of us asking you to;
• you breach these Terms or your Engagement Letter materially and don’t put the breach right within 30 days of us asking you to;
• you become insolvent or enter any formal insolvency process;
• the charity is removed from the register or wound up;
• we reasonably believe that continuing to act for you would require us to act unlawfully or in breach of our professional standards.

12.9 Suspension

Without limiting our other rights, we may suspend services if you have unpaid Fees more than 14 days overdue, after giving you reasonable notice. Suspension doesn’t relieve you of your obligation to pay Fees due.

12.10 What happens on cancellation

On cancellation of a Subscription:

• your right to receive services ends;
• any Fees due up to the cancellation date remain payable;
• we will cancel the Stripe recurring payment authority on the cancellation date. You may also cancel it yourself through your Stripe customer portal;
• we will work with you in good faith to hand over any in-progress work, files, and access to systems set up in your name, subject to payment of any sums due;
• sections that by their nature should survive cancellation (including sections 6, 7, 8, 9, 14, and 17) continue to apply.

12.11 Consumer rights

Subscriptions are offered to registered charities and charitable companies, which are legal persons distinct from their trustees and members. They are not Consumers, and the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 do not apply to Subscriptions in the way they apply to Consumer purchases.

13. Physical products

We don’t currently sell physical products. If we introduce physical products (such as printed books) in future, we will publish supplementary terms covering delivery, returns, and your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Until then, this section does not apply.

14. Sub-contractors

We may use sub-contractors to help us deliver services. We remain responsible to you for the services delivered by our sub-contractors, and we will choose them carefully and put appropriate confidentiality and data protection arrangements in place. Where a sub-contractor processes personal data on your behalf, they will be engaged as a sub-processor under our Data Processing Agreement with you.

15. Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) caused by a Force Majeure Event, provided that the affected party:

• notifies the other party as soon as reasonably possible;
• takes reasonable steps to mitigate the impact;
• resumes performance as soon as reasonably possible.

If a Force Majeure Event lasts for more than 60 days, either party may cancel the affected services by giving written notice. In that case, we will refund any Fees paid in advance for services not yet delivered.

16. Complaints

We aim to provide a high standard of service. If something goes wrong, please tell us so we can put it right.

To raise a complaint:

• Email us at [email protected] with the details of your complaint and what you’d like us to do.
• We will acknowledge your complaint within 3 Business Days.
• We will give you a full response within 15 Business Days, or, if we need longer, we’ll tell you when to expect a response.
• If you’re not satisfied with our response, you can ask for the complaint to be reviewed by a director, who will respond within a further 15 Business Days.

If we still can’t resolve things, you may use the dispute resolution process in section 17.

17. Dispute resolution

If a dispute arises between us, the parties agree to first try to resolve it through direct discussion. Either party may request a meeting (in person or by video call) within 14 days, attended by someone with authority to settle the dispute.

If the dispute is not resolved within 30 days of that meeting, either party may refer the dispute to mediation by a mediator agreed between the parties, or, failing agreement, a mediator nominated by the Centre for Effective Dispute Resolution (CEDR).

Nothing in this section prevents either party from seeking urgent injunctive relief, or from pursuing claims through the courts where mediation has been attempted in good faith and has failed.

18. Notices

Any formal notice under these Terms must be in writing and sent:

• to us, by email to [email protected] and by post to our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ;
• to you, by email to the most recent address you’ve given us, and by post to the most recent address you’ve given us.

A notice sent by email is deemed received at the time of sending (provided no bounce-back is received). A notice sent by post is deemed received 2 Business Days after posting.

19. General

19.1 Entire agreement

These Terms, together with your Engagement Letter, our Privacy Policy, any Data Processing Agreement, and any other documents incorporated by reference, form the entire agreement between us in relation to their subject matter. They replace any previous agreements, understandings, or representations between us on the same subject matter, except for any fraudulent misrepresentation.

19.2 No waiver

If we don’t enforce a term of these Terms on a particular occasion, that doesn’t mean we’ve given up the right to enforce it later.

19.3 Severability

If any part of these Terms is found by a court to be unenforceable, the rest of these Terms continues in force. The unenforceable part will be replaced by a provision that is enforceable, and that comes as close as possible to the original intention.

19.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign or transfer our rights and obligations to a successor business, subsidiary, or buyer of our business, on giving you written notice.

19.5 No third-party rights

These Terms are between you and us. No one else has any rights under them under the Contracts (Rights of Third Parties) Act 1999.

19.6 Survival

Any term that by its nature should continue after termination or expiry of these Terms or any engagement will continue, including sections 6 (Intellectual property), 7 (Confidentiality), 8 (Data protection), 9 (Liability), 14 (Sub-contractors), 16 (Complaints), 17 (Dispute resolution), and 20 (Governing law).

20. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, except that if you are a Consumer resident in another part of the UK, you may also bring proceedings in the courts of the part of the UK where you live, and the laws of that part of the UK may apply to consumer protection matters.

21. Contact

If you have any questions about these Terms, please contact us:

Evolve Catalyst LTD

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Company number: 16007722

Email: [email protected]

– End of Terms of Service –